Shipping Policy

Last updated: 21/02/2026

Thank you for choosing Virelle. Below you will find important information regarding our shipping process.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 2 PM GMT may be processed the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).

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Shipping Times

Estimated delivery times:

• United Kingdom: 2–5 business days

• Europe: 5–10 business days

• United States: 5–10 business days

• International: 7–14 business days

Delivery times are estimates and may vary due to customs processing, courier delays, or peak periods.

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Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping promotions, if available, will be clearly displayed on the website.

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Customs & Duties

For international orders, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are determined by your local customs authority.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Virelle is not liable for orders delayed or lost due to incorrect address information.

If you notice an error in your shipping details, please contact us immediately at [Insert Support Email].

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Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact us. We will work with the courier to investigate and resolve the issue.

Virelle is not responsible for delays caused by courier services, customs, or events beyond our control.

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Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the item and packaging so we can assist you promptly.